Quality Assurance and Quality Control

Introduction

This Quality Assurance and Quality Control course is designed to improve delegates' quality assurance and control skills and provide them with the best practices for implementing various quality programs, such as Total Quality Management (TQM), within their organization. Quality assurance and control are essential components of a quality management system because they ensure that the product or service meets the customer’s expectations.

Quality assurance and control systems guide organizations' principles, methods, and best practices in order to achieve excellence in everything they do. Quality management is a leadership practice that has a positive impact on the entire workplace. Effective leaders lay a solid foundation for developing truly committed employees with high morale and improved performance. By providing employees with opportunities for participation, problem-solving, and teamwork, effective leaders instill a sense of motivation in each employee.

This training course focuses on the following themes:

• Cultural Change for Successful Quality Assurance and Control Best Practices Implementation
• Quality Management as a fundamental business strategy
• The Importance of Leadership involvement in the Quality Management Process
• The Impact of Team Dynamics on the Effectiveness of Organizational Improvement Projects
• Various Excellence Models

Course Objective of Quality Assurance and  Quality Control

By the end of the course, the participants will be able to:

• Define the major benefits to the organization of Total Quality Management
• Understand the impact of leadership to support quality management systems
• Describe how TQM can be introduced into their workplace
• Discuss the importance of quality standards, models, and awards (ISO, TQM, Malcolm Baldrige, EFQM, etc.)
• Identify useful quality improvement techniques for continual improvement
• Develop measuring and improvement processes for quality assurance and control

Training Methodology of Quality Assurance and Quality Control

This course will utilize a variety of proven online learning techniques to ensure maximum understanding, comprehension, and retention of the information presented. 

Orgonaiznal Impact of Quality Assurance and Quality Control

There will be enhanced Performance of the Organisation as a result of:

• Improved Quality Assurance and Control Processes and techniques
• Enhanced Planning, Quality Assurance, and Quality Control Measures
• A shared organizational vision for promoting Total Quality Management
• Improved Intra/interdepartmental communications effectiveness
• Improved Leadership and Team-building Skills
• Improved Employee Morale and Cooperation
• Increased Profitability and Efficiency

Personal Impact of Quality Assurance and Quality Control

This course will benefit the participants to gain an understanding of the quality management improvement techniques available and an appreciation of which ideas will be feasible in their organizations.

In particular, individuals will gain:

• Improved active listening and questioning skills to enhance communication effectiveness
• Increased problem-solving and critical-thinking skills
• An understanding of which business improvement techniques are applicable in given situations
• An increased appreciation for their role in helping their organization achieve improved quality management, assurance, and control
• Up-to-date techniques and methods to help them provide Total Quality Management for continual improvement
• Enhanced leadership and team-building skills required to excel in their career