This peer mediation training course for police organizations prepares participants to act as workplace peer mediators, resolving conflicts, complaints, and other workplace disputes. A typical executive or manager can spend up to 30-40% of their time in conflict. Senior executives say they spend up to 20% of their time on legal matters, such as harassment and dismissal. This provides participants with a thorough understanding of the mediation, methods, and practices used in their coworkers' workplaces.
Mediation is generally defined as an acceptable third-party intervention in negotiations or disputes with limited decision-making power, assisting the parties involved in voluntarily reaching a mutually acceptable solution to a problem in conflict. To do. Mediation can establish, strengthen, or terminate relationships between parties in a way that minimizes psychological damage, in addition to addressing critical issues. Mediation is essentially a dialogue or negotiation in which a third party is involved.
HRM system, method, and service best practices
Learning, Training, and Career Development in a Law Enforcement Organization
Employee compensation and how it affects employee performance
The importance of two-way resourcing and recruitment for Police in both the Civilian and Uniformed workforce
Performance Management in a Police Environment
Effective mediation model in a Police Organization workplace
Developing skills for mediation practice that is suitable for workplace conflict
Basics of reaching and formalizing mediation agreements
Be aware of one’s own abilities and limitations in conducting workplace mediation sessions
Develop an ethical framework for the practice of workplace mediation
This Oxford training course uses various proven learning techniques to maximize, understand, and retain the information presented. Includes compelling presentations to support each theme and a trainer-led interactive discussion panel.
There are also hands-on sessions where participants can practice and experience course-related activities. Facilitate learning with realistic and fun role-plays, short video presentations, small group work, exercises, and feedback.
Effective communication for solving workplace conflict events.
Collaborative conflict solving by reframing the situations.
Help teams and groups to reach consensus.
when and how mediation is appropriate.
Understand the positive and negative aspects of workplace conflict
Staff with valuable and transferable skills in mediation
Workplace peer mediation
Conflict resolution and management
The core practices of workplace mediation
Co-mediation methods
Interpersonal communication
Gain valuable and transferable skills in mediation
Managers and Leaders
Officers and non-officers
Internal welfare or support staff
Human Resources (HR) Staff at all levels
Any manager needing to deal with workplace conflict
Any staff member (Uniformed or Non-Uniformed) who wished to become a peer mediator in their organization
Workplace Mediation Framework
The 6-Stage Mediation Process
Suitable for Mediation
Stage 1: Pre-Mediation
Controlling the Process
Remaining Impartial
Communication Skills for Mediation
Active Listening Skills
Room & Furniture Setup
Stage 1: Pre-Mediation
Guidelines for Mediation
Overview of Stages 2 - 4
Reframing Methods
Using Reframing in Peer Mediation
Blockages - Moving Disputants’ Forwards
Elements of Negotiation
Negotiation Techniques
Improving Communication between Parties
Needs and Positions
Brainstorming Techniques
Stage 6 - Reaching Agreement
Toolbox Tips
Bullying & Harassment
Ethics in Mediation
Ongoing Professional Development
Personal Action Planning