This Training Course covers a variety of approaches to recognizing a problem and its causes and effects, using a combination of methods to investigate the difficulty in order to make accurate and timely decisions to solve problems, improving the capability to resolve complex, difficult, and stubborn problems, and building efficient and innovative solutions, and observing and judging the implementation of problem-solving solutions.
It will serve as a framework for adhering to hospital national and international standards and qualifications.
Training will give you the awareness, devices, and methods to be better at solving problems effectively and efficiently, you will be capable to define the key concepts associated with problem-solving.
Explore techniques to allow you to accurately define a problem So, you will be sure you are working on the problem itself – and not the symptoms
Discover important techniques and methodologies to improve your critical thinking techniques
Overwhelm barriers to efficient problem-solving and discover quality-based answers
Know-How to assure adherence to Hospital National and International standards and qualifications
The course consists of speeches of the course element, as well as tailored useful exercises to support the participant's practice and integrate the information.
It will be shown in parts, with breaks for participants to ask subjects to improve their knowledge.
participants will have an excuse to train the techniques of the course using case studies or, if they favor, train with a topic or design relevant to their business.
Utilization of the techniques included in Creative Problem Solving & Decision Making for Healthcare Environmental and Hospitality Services will help the organization to get difficult, and obstinate problems, and build efficient and innovative solutions, delivering accurate and timely decisions to solve problems can happen to fit standards, decreasing added costs associated with rework and matters linked to failing to pass solutions right the first time.
Delegates will be provided with a range of techniques to identify a problem and its cause and effects. They will be capable to utilize a combination of paths to analyze the problem to make proper and timely decisions to solve obstacles, improve their capability to resolve involved, difficult, and intractable problems, and build efficient and innovative solutions, Director and evaluate the implementation of resolutions to problems.
This course is fitting for a wide range of professionals of many organizational levels of Healthcare Environmental and Hospitality Services teams, but will greatly profit
Service Managers and Transformation Executives
Supervisors, Team Leaders, and Administrators
Environmental and Safety professionals
Quality Management professionals
Hospitality professionals
Front Line teams
Blind Men and Elephant
What is Problem Solving
What is Decision Making
Impact & Benefits of Problem Solving
Common pitfalls in problem-solving
Critical Success Factors
Check Sheet
Pareto Analysis (80/20)
Cause & Effect Analysis
Brainstorming
Process Mapping
Control Charts
Histogram
5 Whys
FMEA
7 Steps to Effective Decision Making
Risk Assessment Matrix
Solution Prioritization Matrix
Decision-making matrix
Tuckman's stages of group development
Team Member Interaction Styles
Stakeholder Management & Engagement
Mendelow’s Matrix
Creative Facilitation
Communications, Questioning and Active listening Skills
Future Acumen
Data Literacy & Evidence
System thinking
Technology Literacy
Effective Effort Rubric
Mindset Growth Rubric
Habits of Mind
Define the Problem.
Determine the Root Cause(s) of the Problem.
Develop Alternative Solutions.
Select a Solution.
Implement the Solution.
Evaluate the Outcome.
Situation Appraisal
Problem Analysis
Decision Analysis
Potential Problem Analysis
ISO 9001:2015: Quality Management System
ISO 14001: 2015: Environmental Management System
ISO 45001:2018: Occupational Health and Safety (OH&S) Management System
ISO 22000:2018: Food Safety Management
Annex SL Fundamentals
Leadership responsibilities and Commitment
Performance Evaluation and Improvement
Quality Improvement Methodology (FOCUS-PDSA)
Malcolm Baldrige National Quality Award (MBNQA)
The IHI Triple Aim - Institute for Healthcare Improvement
Healthcare Clinical MicroSystems
5Ps (Purpose, Patient, Professional, Process. Patterns)
Six Sigma and Lean Six Sigma
Healthcare Risk Assessment
Hospital Facility Management & Safety Plan
Hospital Waste Management Plan
Hazardous materials and waste disposal (HAZMAT, MSDS)
Quality Improvement and Patient Safety (QPS)
Prevention and Control of Infections (PCI)
Facility Management and Safety (FMS)
Quality Management and Patient Safety (QM)
Infection Prevention and Control (IPC)
Facility Management Standards (FMS)
Essential Safety Requirements (ESR)
