This Communication Skills for Police Personnel training course will assist participants in improving personal and organizational performance by developing interactions with colleagues, line managers, stakeholders, and service users. Communication, whether verbal or written, is essential in an ever-changing world. We continue to see different interpretations of areas such as social media, which leads to concerns such as fake news and loss of trust in organizations. It is critical in policing to get a message across to ensure the safety of the public and colleagues. This course will give participants the opportunity to consider their own communication style and how to best adapt it to any given situation to ensure that what is said is heard and understood.
This highly interactive training course investigates underlying theories and best practices, allowing participants to apply their knowledge and skills in a safe learning environment. While determining when, where, and how to transfer learning back into the workplace. Body language, cultural considerations, influencing skills, crisis communication, and presentation skills will be explored and contextualized within the culture and context of 21st Century Policing.
Barriers to effective communication and how to overcome them
Personal communication style using Myers Briggs Type Instrument (MBTI) and Neuro Linguistic Programming (NLP) techniques to explore the communication preferences
Influencing and Negotiation Skills and how to achieve “win win” outcomes
Presentation Skills – Tools and Tips when giving briefings, presenting to senior leaders, teams, and stakeholders
Learning into Action – Planning for Success
Understand their own communication preferences (MBTI & NLP) and how to adapt these to people and situations
Deliver an effective verbal presentation employing tools such as PowerPoint, flip chart and marker boards
Develop their influencing and negotiation skills to support “win win” strategies
Recognize barriers to effective communication and how to overcome them
Develop an action plan to support the transfer of learning back into the workplace
This Communication Skills for Police Personnel training course will be highly interactive employing group and individual work, video and audio clips, and team exercises with opportunities for the participants to practice skills and knowledge in a safe learning environment. On the final day, the participants will deliver a short verbal presentation on an aspect of the course as an opportunity to put presentation and communication skills into practice.
Overcome barriers to communication and improve relationship with the public and colleagues
Recognize their areas of strength and development and identify put an effective action plan into place to support organizational performance
Produce and deliver effective presentations
Understand how to influence others to achieve success
Recognize how and when to give feedback to develop self and others
Understand the process of communication and how to apply this to Policing
This Communication Skills for Police Personnel training course will focus on key aspects of communication, which will assist the participant's professional and personal life, helping to recognize areas of strength and development and planning for success.
Identify the communication preferences and how to adapt to changing situations
Develop a communication toolkit and identify which tool for which situation
Plan, prepare and deliver an effective presentation
Recognize opportunities to influence and tools to enable you to achieve this
Improved negotiation skills and recognizing win-win opportunities
Give and receive feedback in support of personal development
