Design Planning & Problem Diagnostic Strategy

This Design Planning & Problem Diagnostic Strategy training seminar focuses on Design Thinking, a five-phase process that is widely used and has proven its worth. Design Thinking is a human-centered, iterative problem-solving process that employs various design-based techniques to gain insight and yield innovative solutions for virtually any type of organizational or business challenge. To generate solutions, this method combines analytical and creative approaches. This Design Thinking training seminar is an excellent place to start for any organization embarking on a digital transformation journey.

The facilitator will guide participants through a customer-centric approach to problem-solving through a re-imagination of the end-to-end customer experience journey during this  5-day action-oriented training seminar.

Through a combination of workshop discussions and activities, participants will gain skills such as descriptive anthropologists, visual thinkers, and strategists. This seminar covers empathy development through descriptive anthropology research, idea generation, prototyping, and testing new concepts. ​

The training seminar will highlight:

• The five-phase Design Thinking process

• Problem-solving methodology of discovery, ideation, and experimentation

• Application of design-based techniques for the discovery of problems & innovative solutions

• The customer-centric approach in solving problems through the imagination of the comprehensive customer journey

• Development of key competencies as descriptive anthropologists, visual thinkers, and strategists

Course Objectives of Design Planning & Problem Diagnostic Strategy

Upon completion of this Global Horizon training seminar, participants will be able to:

• Acquire a deep understanding of the Design Thinking principles, processes, and tools

• Understand the mindsets of a design thinker

• Apply the Design Thinking framework is a structured process to solve problems, generate breakthrough ideas, and co-create an improved customer experience journey

• Apply key competencies as descriptive anthropologists, visual thinkers, and strategists in overcoming organizational challenges

• Improve personal effectiveness by becoming a more empathetic solution provider

Course Methodology of Design Planning & Problem Diagnostic Strategy

This is an experiential workshop, which emphasizes engagement, interaction, and practice.

The methods that will be used in this seminar include:

• Case studies

• Skills practice through group activities

• Reflection for deepening their learning through group discussions

• Introduction of content, and examples via short, interactive presentations

• Short video clips

Participants will be given the opportunity that requires them to work in teams to address one unmet need and present their ideas.

Organizational Impact of Design Planning & Problem Diagnostic Strategy

Enhanced design planning and problem diagnostic ability enable an organization to increase stakeholder satisfaction through:

• Proactive problem-solving with innovative solutions

• Enhanced managerial competencies of descriptive anthropologists, visual thinkers, strategists and story-tellers

• Development of an enhanced customer-centric environment

• Enhanced internal cross-functional communication

• Building a culture of measured risk-taking

Personal Impact of Design Planning & Problem Diagnostic Strategy

Delegates will develop their ability to use design planning and problem diagnostics competency to become more proactive, creative, and innovative to implement business solutions through:

• Acquisition of a deep understanding of the Design Thinking principles, processes, and tools

• Understanding and adaptation to the mindsets of a design thinker

• Application of the Design Thinking framework is a structured process to solve problems

• Generation of breakthrough ideas and co-create an improved customer experience journey

• Mastery of key competencies as descriptive anthropologists, visual thinkers, strategists, and story-tellers during overcoming organizational challenges